Role: Customer Support/Operations 

Company Overview:

 We specialize in providing capital and differentiated access to capital markets for high-potential growth assets. Our focus lies on mid-to-late-stage private equity investments, supported by a seasoned team of investors and experienced operators. With over INR 2,000 Crores under management across two funds, we have the resources and expertise to help achieve growth aspirations of innovative Indian Entrepreneurs.

We are committed to identifying and supporting Innovative enterprises with transformative technologies and business models that address challenges and opportunities in Consumer, Financial Services, Software, Energy, and new age manufacturing among others.

Role overview:

As a Customer Service Manager, you will be responsible for overseeing and managing customer communication & coordination. Your primary objective is to ensure high level of customer service and regular communication flowing from fund updates, documentation & service compliance point of view.

Role description:

• Manage client communication through inbound and outbound calls, emails, and chats with knowledge and efficiency
• Identify and address customer needs, with a goal of total satisfaction
• Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers
• Recommend improvements to company processes for efficiency
• Documentation of Fund documents & MIS
• Tracker to ensure regular communication & calling of commitment amounts.

Responsibilities

• Build expert, dynamic knowledge of the company’s products and services
• Conduct research with available resources to satisfy customer inquiries
• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
• Respond quickly, professionally, and accurately to customer inquiries regarding documentation, cheque query,
• Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review.

Educational Qualification:

• High school diploma or equivalent
• Successful experience in AMC, AIF, Private Equity Fund
• Strong communication skills, including active listening and clear articulation
• Ability to solve problems, alleviate conflicts, and escalate tactfully
• Ability to multitask, manage time, and prioritize
• Ability to work individually and as a team member

What we offer:

• Designated Customer Service Manager
• To work with a fast paced and leading Financial Services organization
• Environment to learn and career development

Location: Mumbai

What we offer:

• Designated Customer Service Manager
• To work with a fast paced and leading Financial Services organization

Environment to learn and career development